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Matt Lee

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  1. Been reading the comments – interesting! Thought I'd better respond, so here goes….. Mr Humphries rang me and said the welding on a spoke had cracked, ok no problem I sent him a replacement within two days. (Not bad customer service) He rang after receiving it to say it was the wrong offset. I thought this was strange as I have been doing same offsets for a long time now. I asked him to send the wheel and I will check the offset and see the problem for myself. Meanwhile he had another wheel crack in the same place. When I saw the wheel, I realised, from the way it had been manufactured it was at least 4 years old, possibly 5 and it was very rusty and had had some serious off road hammer. I offered to repair both wheels FOC but said I could not really give him a new set, as they were too old and obviously had had a hard life. I have since learnt that Mr Humphries bought them second hand so how can he possibly know what the wheels have been through prior to him buying them? Maybe I took the wrong decision, should I have given Mr Humphries a brand new set? When I go off roading and break a shocker, for example, I do not ask for a replacement FOC, or complain about it on a forum, and then say I bought it 2nd hand! The Mach 5 wheel is now in its 12th year of production and I have spent a lot of time & money on research & development to keep improving the quality and up dating machinery to meet the high demand, still evident today, as our order book is very busy! They have been tested and have got certification for road use. Yes it is common knowledge, there have been problems with a few wheels, but the number is minimal compared with the number that have been sold and I have endeavoured to replace any faulty wheels with genuine problems. Please email me any comments on this issue, the best one will win a brand new, heavy duty set of Mach 5 wheels, guaranteed for life! (mjlee@tiscali.co.uk) All I can now offer Mr Humphries, is that if he wants to come and see me I’ll sort him out. Have a nice day! Matt Lee
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