I bought a new 300TDi cylinder head from Turner Engineering. It's the gas flowed version so it cost £595+VAT. It arrived on Wednesday in a plastic bag inside a cardboard box with mostly recycled paper padding.. There was a great big orange sticker on the outside of the box which said to check the packaging for damage before signing but there was what only appeared to be superficial damage to the box so the staff member who took delivery signed the paperwork and accepted the package.
I unpacked it later and found it's slightly damaged on the mating surface. Close examination of the packaging shows a cut about an inch long in the bottom of the box consistent with the location of the damage and a slit in the plastic bag, so it looks like the carrier has dropped the box on something small and hard.
The damage is a small dent which extends about 5mm into the mating face of the head and creates a ridge about 0.35mm proud of the machined surface. It will be relatively easy to file out, although care will need to be taken not to scratch the rest of the machined surface. The engine uses a 1.5mm thick head gasket.
I contacted Turners who replied to say "... the damage is so insignificant from a fit, function and purpose point of view it can be disregarded as it will be embedded in the head gasket or you can file the corner of the cylinder head if you so wish." The message goes on to say "Damage of this nature is always irritating both for the customer and ourselves as we take great care with the packaging. In this case there would be no reason to replace the product."
Part of me thinks that it's a trivial issue and I ought to just ignore it and move on. After all, sh*t happens, and on the basis of Turner's advice the part is still fit for purpose.. However another part of me is annoyed that I have just spent £700 on a part which should have arrived in perfect condition, didn't, and the supplier has just washed their hands of the problem. I very much doubt this is the first time it's happened (Turner's reply basically says as much) and even if it hasn't it seems I'm still being expected to accept the consequences of Turner's inability/unwillingness to adequately package their shipments.
It may also be pertinent to note that as well as the head I ordered a new turbo (also from Turner's). That arrived in its original Garret shipping carton which was in a similar external state to the one the head was in but the padding inside the box is expanded PU foam and the contents are undamaged.
What do others think? Should I make a fuss or just be British about it? More importantly, is what Turner's says correct and the damage will be fully absorbed by the head gasket or am I lining myself up for long term problems by following that advice?