There is a few things we need to address here -
IF ANYONE HAS PROBLEMS WITH OUR PRODUCTS AND SERVICES I'D APPRECIATE BEING CONTACTED DIRECTLY TO RESOLVE ANY ISSUES - WE PRIDE OURSELVES ON QUALITY AND SERVICE.
Firstly I do not appreciate my personal mobile number being posted on forums - PLEASE REMOVE IT.
As for the faulty albright, we have tried on numerous occasions to contact the purchaser to arrange collection of the faulty unit, we have had no responses via email. We did receive an email asking for delivery 50 miles from the original postal address. - PLEASE CONTACT US and I will as stated in our original email replace the unit, upon return of the faulty one- which we will collect.
Our shackles are tested and rated and are sourced from a reputable company in the UK, they are not cheap imports.
As for the phone number - yes like a number of companies we use an 0870 number, this is to reduce the cost to you the customer as we have an office in Ireland which is where the phone is diverted to this saves you the cost of an international call - which WE pay for.
We hold stock in both UK and Ireland and have been serving both markets successfully for the last few of years.
Finally we have a large VERY HAPPY customer base with a lot of repeat business.
Paul Dutton
Paidia 4x4
