Good evening.
I dont often post on here, but I thought that I had better put a quick message up here to set the record straight. I have recently had issues to attend to outside of my business which has meant that I have been difficult (Some would say impossible) to contact. I am not about to go into details on a public forum, but sufficed to say, my priorities have been elsewhere for the last month or two, and will continue to be for a while yet. We are still shipping our products as normal, but telephone contact within business hours is difficult (Our answer phone message states that email contact is the best method)
If this has annoyed anyone, then I apologise. As Andy said, I am a one man band and that has advantages and disadvantages. In general my costs are very low, and I choose to pass this on the customer. However, I dont have anyone to run an office or man phones, so I have taken the decision in the last week to use email contact only (I found myself coming in after 6pm most days to find 40 or so messages on the answer phone, it just isnt possible to keep up with that)
As regards quality, there has been one customer out of over 100 who have had our beadlock kits who had a badly cut set (Pheonix Chris off devon 4x4 forum). He was given a full refund including his return postage. The other 100 or so have been extremely happy.
If this means that you feel that you cannot deal with us, then fair enough. If you can deal with corresponding via email and getting a reply within 24 hours, then do that and I am sure that it will work just fine.
Any questions or queries, let me know at tim@straightforwardsupplies.co.uk