Naks Posted October 14, 2021 Share Posted October 14, 2021 This is warning to all to avoid buying from https://defenderupgrades.co.uk/ I ordered a double-din fascia from, but they sent the wrong side panel switch - the website shows the panel with the round cutout, but they sent the one with only buttons, which I can't use because I have a Madman EMS. this is what the website shows (https://defenderupgrades.co.uk/product/double-din-dashboard-matt-black-centre-fascia-console-movable-air-vents/): this is what arrived: My email went unanswered, but they eventually responded on Facebook: "Ours only come with new style side panel now" So nevermind that they didn't update the photos on their website, and are therefore wilfully misleading their customers, but they are basically telling me to p*** off. bunch of exercisers, last time I'm ordering from them 😡 2 Quote Link to comment Share on other sites More sharing options...
Mean Green Posted October 14, 2021 Share Posted October 14, 2021 Strange ... seems they blow hot and cold... just 2 minutes ago read a post on defender2.net from a regular poster saying how great they were. Never used they myself so no 1st hand experience. But from what I read it seems 50:50 whether I would ever use them. Quote Link to comment Share on other sites More sharing options...
Snagger Posted October 15, 2021 Share Posted October 15, 2021 12 hours ago, Mean Green said: Strange ... seems they blow hot and cold... just 2 minutes ago read a post on defender2.net from a regular poster saying how great they were. Never used they myself so no 1st hand experience. But from what I read it seems 50:50 whether I would ever use them. Well, if that customer got what they wanted, then they would be happy. But if customers are ordering one thing, getting something else and then being brushed off, the service is bad and a similar reputation deserved. If they are advertising false specs for their product, then that is illegal. Quote Link to comment Share on other sites More sharing options...
Naks Posted October 15, 2021 Author Share Posted October 15, 2021 32 minutes ago, Snagger said: Well, if that customer got what they wanted, then they would be happy. But if customers are ordering one thing, getting something else and then being brushed off, the service is bad and a similar reputation deserved. If they are advertising false specs for their product, then that is illegal. Apparently they don't think it's that big of a deal when I told them that what they're doing is misleading: Quote Link to comment Share on other sites More sharing options...
Bowie69 Posted October 15, 2021 Share Posted October 15, 2021 If paid by paypal or even credit card, just start a case with them -after they have checked for one with a round hole of course! Quote Link to comment Share on other sites More sharing options...
Snagger Posted October 15, 2021 Share Posted October 15, 2021 What they consider better in this case makes it unfit for purpose. If they change the product, they have a responsibility to make sure their advert is up to date so customers know what they’re getting. 1 Quote Link to comment Share on other sites More sharing options...
ThreePointFive Posted October 15, 2021 Share Posted October 15, 2021 I bought a wheel carrier from them, paid a couple of hundred and had one fitting query as there were of course no instructions. Apparently I didn't pay enough to get the email reply service. Will never deal with them again. 1 Quote Link to comment Share on other sites More sharing options...
Eightpot Posted October 15, 2021 Share Posted October 15, 2021 I'm coming to SA in December, so if I can bring or return something, let me know. 2 Quote Link to comment Share on other sites More sharing options...
Red110 Posted October 17, 2021 Share Posted October 17, 2021 Totally agree with Naks. In 2019-2020 I bought a lot of things from them. Most were good items, happy with them. But when I tried to fix their Led door handles and Aluminum side mirror arms with leds (both really expensive parts) it soon became clear that the design was totally wrong. Impossible to fit. When I complained to Gareth W. I just did´t get any answer (he had been very helpful until then). Those items were straight to the bin. A shame. Quote Link to comment Share on other sites More sharing options...
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