Keairn Posted November 4 Posted November 4 i have a 110 70plate land rover defender . it had done 74k miles and been serviced and looked after by main dealer and now its gone tits up, they are saying it due to neglect. it was booked in for a oil service and had been topped up with oil but, land rover are saying it due to the oil dilution levels ???? would anyone know where i stand legally with this as i have extending warranty with land rover and like i said always had they do all services etc on it. i just feel after all the motors i have had off them, they just are not interested in helping me out . 22k for a new engine they have said. Quote
Bowie69 Posted November 4 Posted November 4 Was it serviced as per schedule? Then they have no leg to stand on IMHO. Complain, then threaten with legal action. Quote
Chicken Drumstick Posted November 4 Posted November 4 13 minutes ago, Bowie69 said: Was it serviced as per schedule? Then they have no leg to stand on IMHO. Complain, then threaten with legal action. +1 Quote
Keairn Posted November 4 Author Posted November 4 it was around 1700miles over service mileage, but i did try and book it in 3 week before but that was earliest i could get it into get serviced . i had done a lot of miles within a 3 week period , this is the excuse land rover are using, what are you meant to do ? not use your motor ......... i cant believe a 80k motor wouldn't give more warning or just go into limp mode rather than seize itself Quote
Maverik Posted November 4 Posted November 4 So having to deal with Land Rover is a bit of an art form... After a small epic with my wifes used approved Evoque - you need to go to Land Rover Customer Services (head office) directly with grievances/claims etc. dont bother wasting your time with the franchise garage. The franchise will however jump up and listen if head office gets in touch. This sounds really weird, definitely wouldn't drop this with them but go to head office... 3 Quote
Keairn Posted November 4 Author Posted November 4 3 minutes ago, Maverik said: So having to deal with Land Rover is a bit of an art form... After a small epic with my wifes used approved Evoque - you need to go to Land Rover Customer Services (head office) directly with grievances/claims etc. dont bother wasting your time with the franchise garage. The franchise will however jump up and listen if head office gets in touch. This sounds really weird, definitely wouldn't drop this with them but go to head office... hi Maverik, so i did this last week and after messing around for like 40min on the phone they came back with the same old rubbish about that the old have diluted and that is why it needed the oil service and we me driving over that point, it falls under neglect of the motor , which to me is bulls**t as the day it broke down it was going in for service 2 days later. i have to say it is a lovly truck, great for work towing and great to use as a family car but this engine problem is a joke Quote
steve b Posted November 4 Posted November 4 Oil dilution suggests diesel has got into the sump? Is it possible to take a sample of the oil for independent analysis? I suspect actual facts will provide more leverage with JLR, going 1500miles over the service interval should never end like this for any engine. It's not just JLR - a client of mine had a cam belt fail 10 days before a pre-booked service at the main dealer ( that supplied it to him new ) on his VW Tiguan. The cam belt was discussed at the previous dealer service and they recommended doing it at the next one............. It cost my client £5k - half the total bill which VW sucked up the rest. Mileage? 60k!! Steve 1 Quote
Chicken Drumstick Posted November 4 Posted November 4 38 minutes ago, Keairn said: hi Maverik, so i did this last week and after messing around for like 40min on the phone they came back with the same old rubbish about that the old have diluted and that is why it needed the oil service and we me driving over that point, it falls under neglect of the motor , which to me is bulls**t as the day it broke down it was going in for service 2 days later. i have to say it is a lovly truck, great for work towing and great to use as a family car but this engine problem is a joke If you are prepared to fight (which I would be). Then document when it was serviced, how long and how many miles past the scheduled service point etc. i.e. if you'd done 20-30k miles over many years, it would be reasonable to say this is the cause. If it is only weeks and hundreds of miles, then oil does not degrade and fail in that time period. You could also arrange an independent engine inspection and ask for proof of how JLR have determined the cause, such as an analyse of the oil. You may need to also seek some legal advise and get a letter drafted. Quote
Lightning Posted November 4 Posted November 4 (edited) When was the first service done? Mine demanded an oil change at 16,000 miles which is 5,000 under the 21,000 miles/2 years (although l had the oil changed at 5,000 and 10,000) The D300 six cylinder generally doesn't suffer badly from oil dilution. (the 2.0 lngenium in the Evoque does) But if it's been left close to 25,000 miles between oil changes (21,000 + 1,700) then that's really pushing it. l am not saying it's your fault. l think the service interval is far too long. Also do you know what happened to the engine. I assume it's been checked. You say it "seized" but why. Did the cam chain break or crankshaft fail? Had the dealer told you exactly what happened to the engine? Edited November 4 by Lightning Quote
jeremy996 Posted November 4 Posted November 4 Have you got access to your vehicle? For £22k JLR will play very hard to get, so you are going to have to lawyer up and get an engineers report on the oil and the engine failure. 1 Quote
Lightning Posted November 5 Posted November 5 ls it the 2.0 or the 3.0 litre engine? There were a lot of oil dilution issues with the 2.0 but not with the 3.0 First model year Defenders were fitted with the 2.0 lngenium. Quote
Lightning Posted November 5 Posted November 5 Still no word on which engine this is? O/P was on the forum 4 hours ago. It's important we know whether it was the 2.0 or the 3.0 Quote
Bowie69 Posted November 5 Posted November 5 Forgive me if I'm wrong, but aren't all the D300s 3.0? Quote
Lightning Posted November 6 Posted November 6 (edited) Yes you're correct it's in the title of his post l missed that. Re my point above though if the service interval is 21,000 and it went over by 1,700 that's far too long between oil changes. The O/P has not elaborated on what has actually failed, it could be the turbo has seized and the engine won't start. lf it needed an oil top up which he said it did, surely that means it can't have had that much oil dilution because that would raise the oil level. Edited November 6 by Lightning 1 Quote
Happyoldgit Posted November 6 Posted November 6 Do you have any more info or an update on the issue @Keairn ? Quote
steve b Posted November 6 Posted November 6 I've mentioned this to one or two modern car service/repair business owners and it seems faulty DPF re-gen cycles allow excess diesel to bore wash into the sump, apparently that's why modern diesel engine oils have to be fully synthetic with All the additives off the top shelf in chemistry to combat dilution. Engineering appears to mean something entirely different to when was studying........... Steve Quote
FridgeFreezer Posted November 6 Posted November 6 Funny enough I read this the other day, Ford managed to cause similar problems to the point that owners have to check the oil level isn't going *up* to avoid destroying the engine, and very short service intervals: https://www.theautopian.com/why-the-6-4-liter-ford-power-stroke-diesel-engine-was-such-a-pile-of-trash/ Quote
Lightning Posted November 6 Posted November 6 (edited) lf my 3.0 D250 starts a DPF regeneration during low speed driving (you can tell by the slightly higher idle speed) l try to keep the engine running until it's finished. lt normally takes about 20 minutes in total. The idle speed drops when it's finished. lt happens about once a week on average. The other times l don't notice as l am driving at higher speeds. l imagine most owners don't bother to let the regeneration finish. Edited November 6 by Lightning Quote
Happyoldgit Posted November 7 Posted November 7 Pre facelift (2016) Ford Ranger can suffer from oil dilution as can pre 1.9 Isuzu D Max…. Quote
Lightning Posted November 7 Posted November 7 Yeah. l would rather have a petrol engine but you can only get a diesel in the Commercial version of the Defender. lts a superb engine and so quiet one of my customers asked if it was electric. But you're saddled with DPF and Adblue. Although in 16,000 miles l've only topped up the Adblue once, and it's still saying 7,000 miles of range. Quote
reb78 Posted November 9 Posted November 9 Sounds to me like these oil change intervals are set right on the limit of causing damage if a thousand miles or so over the interval will kill an engine. No leeway at all? Quote
fmmv Posted November 9 Posted November 9 Well presumably there was damage or at least accelerated wear occurring before actual seizure. Personally I have never trusted cars to tell me when an oil change is due, I have done it on mileage. 2 Quote
Lightning Posted November 9 Posted November 9 (edited) The oil in my D250 was changed at 5,000 then 10,000 miles. lt's now going to be changed annually which is approximately every 9,000 miles Edited November 9 by Lightning Quote
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