chubster

Quite correct bobtail4x4, read the small print, sadly however NO small print was sent. The first my sister knew about the renewal was after the event, hence my gripe. They also placed her with a credit company giving her no choice to pay the premium in full if she wished. In short, this was a product that was not wanted, requested, authorised or signed for. I currently have my Landy insurance with Lancaster, they operate a automatic renewal system but at least they let you know what you are up for before renewing it. I can understand that there may be an occasional blip because of all the clients they deal with, but it is how they deal with the matter when the blip occurs, that is the important thing, in this case, they have fallen well short of good customer practice.

BE WARNED:- I would personally give Flux insurers a miss. I paid for my sisters insurance for her last year with this company, this year she decided not to renew it, the car has been off the road since the 1st June 2010. This did not matter to Adrian Flux insurers who automatically renewed the policy without advising her, and then deducted the premiums from my account without my consent, I don't even have a policy with them. They have totally ignored emails sent to them requesting a refund of the payments they have taken illegally, and have now sent a threatening legal letter requesting payments in advance, what a cowboy outfit this is. I have passed the details on to the Office of Fair Trading, The Insurance Ombudsman and my local MEP.