took out policy with RAC. Added missus. told guy don't get paid till 13th, please take money out till after this date.
got letter from bank on 12th the day before the 13th stating RAC tried to take money out. bank refused, as no money in account. RAC sends letter, we're charging you extra 25 quid for returned payment request, and we'll cancel your insurance if it happens again. Hey-how about I cancel the insurance you incompetent jerks.. spoke with girl from RAC-got absolutely nowhere. rude, unhelpful. spoke with someone else today-team leader will call back sometime, but don't know when as it's a holiday. Very very poor customer service. very disappointing. I'm a member of the RAC, but think I'll cancel when the fees are due this year. very disappointed. Is there so little competition that they can treat people like carp? best insurance company for discos anyone?