My current Insurance is with Adrian Flux, but it won't be when it comes up for renewal in May. I had some donkey break a Mirror driving like a..well a donkey..he crossed the white line and bam..reported it to the Police for a failure to stop as the hire company the van belonged to just gave me verbal on the phone.
Anyway, I called up Flux to let them know, as I knew the Police would get in touch, explained that I would not be putting in a claim as I had given Halfords a tenner for new glass. Next thing I know is I get a premium hike in the post as the "accident" was "in London" and I hadn't told them I would go into the city, they wanted to ADD £439.12 to the Policy FFS. Called them up immediately and I explained that Waltham Abbey is Hertfordshire and I never drive in London as they have things called trains that travel underground...it took multiple phone calls and three weeks for them to understand this point...also a threat that I would tell the story on Land Rover forums (oops) and my then employer (News International) who I'm sure would do a nice piece in one of their news papers, I also through in Watchdog for good measure.
When it was resolved I thought, ok, it was an error...when I checked my bank account, the cheeky goits had took £126 from my account..the monthly payment should have been £68.25! The woman on the end of the phone explained that this was due to adjustments they had to make to the policy as I was using the truck for work purposes, I explained I did not use the truck for work, I had a company car and driving two at the same time, whilst I like to think I'm a good driver (don't we all have delusions), I'm not that bloody good. Anyway, they refunded the difference, then the next month, same again, but this time it was only £75.93. Called them up..it was adjustments made as the area we live in had been reclassified...WTF...I tried to explain that this was the address when i took out the flipping policy, they cannot change it just like that..well they said if I didn't like it I could cancel the policy, but then I would have to pay the outstanding balance on the policy. So I would have to pay for the Policy if cancelled, but not have it!! And they called Dick Turpin and highwaymen!!
Needless to say in May Adrian Flux can go flux himself