NegevLandRover Posted March 15, 2006 Share Posted March 15, 2006 About 18 months ago I purchased a second hand MM hydraulic winch that had seen some action on some other 4X4. A few months back I discovered that one of the O rings was missing and as a result water had ingressed the gearing and messed it up - rust and gunk etc. An afternoon with a pressure washer and paraffin soon had it all nice and clean but as we have no MM agent here in Israel I had trouble locating a new O ring. A couple of weeks back I sent an e-mail to the MM guys in the US asking them where I might purchase the much needed part on line. A few hours later I recieved a reply asking me to confirm my postal address as the manufacturer would post me the O ring free of charge. Today a complete set of MM O rings turned up in the mail - sent by air mail from the US to here - the stamps alone cost 4 $US. I do not know any other company that will provide free after sales service, including parts, to a person (not an original and registered customer) that purchased a secondhand 8 year old winch. I AM IMPRESSED !! Mile Marker is a great product and so to are their customer relations. Adam Quote Link to comment Share on other sites More sharing options...
AJL Posted March 15, 2006 Share Posted March 15, 2006 Think yourself lucky that u wernt dealing with a certain UK distributer! Quote Link to comment Share on other sites More sharing options...
LR90 Posted March 15, 2006 Share Posted March 15, 2006 Must admit I saw the title and thought this was going to be another disapointment with a UK supplier. But it wasn't Good to know there are suppliers out there that care about their products. Quote Link to comment Share on other sites More sharing options...
Hillbilly Raider Posted March 15, 2006 Share Posted March 15, 2006 wll i brought an OZTENT RV at LRO last year and have only just noticed that there is a bit missing. phoned the company up and told them about it, thought they would send the missing bit.... no they are sending a brand new replacement tent instead!!! no hassle no arugement very appologetic .... my kind of company. Now LR and my corrosion problem........ I AM STILL WAITING FOR AN ANSWER!! Quote Link to comment Share on other sites More sharing options...
Ivan Posted March 15, 2006 Share Posted March 15, 2006 Must admit I have spoken (well emailed anyway) to MM in the states before and they have been very helpful. Unlike the UK distributor. I am trying to get a PTO and Hydraulic pump for my MM. So, I emailed the UK supplier (since he supplied Julian (Lara) with one) and the first question asked was " Who did you buy it from". What that has to do with anything I don't know. He now wants measurements of the winch motor as well as detauils of what I got when I purchased it and I still have no idea of price etc. I told him I purchased it from someone on the LR Forums secondhand as I don't see why he needs to know who I brought my winch from. If he reads this then no doubt I won't get any further info or prices. Ivan Quote Link to comment Share on other sites More sharing options...
dollythelw Posted March 15, 2006 Share Posted March 15, 2006 Must admit I have spoken (well emailed anyway) to MM in the states before and they have been very helpful. Unlike the UK distributor. I am trying to get a PTO and Hydraulic pump for my MM. So, I emailed the UK supplier (since he supplied Julian (Lara) with one) and the first question asked was " Who did you buy it from". What that has to do with anything I don't know. He now wants measurements of the winch motor as well as detauils of what I got when I purchased it and I still have no idea of price etc. I told him I purchased it from someone on the LR Forums secondhand as I don't see why he needs to know who I brought my winch from. If he reads this then no doubt I won't get any further info or prices.Ivan He would need to know what cc motor you had on before he supplied you with a pump Alans a funny bugger but once you get past that Ive never had a problem with him, ring him at stupid o'clock and he's always helped out Quote Link to comment Share on other sites More sharing options...
NegevLandRover Posted March 15, 2006 Author Share Posted March 15, 2006 Job done. Took the winch off and replaced both of the large O rings on the ends of the drum and it seems to have gone OK (apart from the fact that the winch would not work when I started the job but I soon found the problem which was the +tive wire from the battery to the microswitches). re. the PTO pump for hydraulic winches - I contacted an Australian company when I thought about adding one but found the price abit high to swallow so stuck with the standard PAS pump which is slow but fine for what I need. Adam Quote Link to comment Share on other sites More sharing options...
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