I bought a 12,000lb winch (chinese import) and winch bumper from a reputable dealer local to me.
I have used this for self recovery on 3 occasions and it has failed me in all 3 instances:
1st Instance - Winch locked up during pull and would not go in or out, solenoids just 'clicked', plus it made a horrible grinding noise (I am assured it wasnt heat cut out either). Once the pressure was taken off the winch, it worked again. This the winches first outing, I took it back and the supplier repaired the freespool, apparently there was a metal 'buhr' (Spelling?) on the spool.
2nd Instance - Winch locked up again (mid pull) and would not go in or out, solenoids just 'clicked', and I had to be recovered by a friend. Winch worked again after load release.
3rd Instance - Winch locked up again (mid pull...again!) and would not go in or out, solenoids just 'clicked'. This time the bumper winch mount distorted under the pressure and the winch ceased to function at all. I had to be recovered by a friend. Winch worked again after load release.
I rang the supplier today and told him the winch was 'not fit for the job', and that I wanted either a branded replacement (i.e Warn, Comeup etc) or my money back. No comment, they want to see the winch and the bumper..... Now Im not sure of my consumer rights or guarantee here (I only bought the kit in Sept 2007), but I cannot take my vehicle on any overland trip or use it off-road due to the fact that if the winch fails again I cannot recover myself. The product is simply not good enough for the job and I am not happy with it...
Any ideas folks?