Could this be the understatement of the year?

[simonr]

Personally I would avoid those brackets.  At best they are a sticking-plaster over a serious, safety critical problem.

As James suggests, replace the Axle.  It's the only way to be sure.  Yes it will cost you personally, but a swivel falling off could cost you a whole lot more!

JLR ought to be addressing this - but since their 'solution' is garbage, it's not worth the effort of pursuing them to get the sticking plasters fitted.

[RedLineMike]

On 10/5/2023 at 1:23 PM, Peaklander said:

Here’s the photos. They also show his shockers which have “boots adrift”.

 

 

 

 

 

for what its worth, that looks like a fox shock so its fitted the correct way up & dont have a boot from new

[Snagger]

I would be on to Trading Standards about the dealership.  That is not just unprofessional - I’m pretty sure sit is fraud as they have deliberately misled you for financial purposes (ie not carrying out un-billed recall or warranty work).  It is also extremely dangerous in deceiving you into thinking that corrective action has been undertaken and that your car needs no further remedy or concern.  I’d send copies to all the local papers, just to really screw the dealership.  They should be going to prison for that, as should LR managers who decline the repair, if that is really what happened (I suspect the dealership is lying about that too).

[Very Rural]

Latest update: I have managed to persuade the original Main Dealer who sold me the 110 to have a look at the problem. Yet again I have the vehicle booked in for the same N706 Recall. If they decline to fit the 'sticking-plaster' brackets, I will have to pursue the matter directly with JLR. At least I've explored a possibilities. I Take on board the replacement axle recommendations; I will probably end up going down that route.

[simonr]

You could start with a Subject Access Request to the dealer - to get a copy of all the correspondence relating to you, both what they've told you and what they've not.

They are obliged to respond - and (for me) it has proven a good 'shot across their bows' to indicate what might be coming next.  Too often they incriminate themselves.

I did this with an Insurance Claim that was dragging out.  It uncovered lots of libelous comments, an admission they were responsible and their strategy for trying to dodge it.  After I copied some juicy bits back to them - they settled the claim very quickly & satisfactorily.

[Jocklandjohn]

21 hours ago, Snagger said:

I would be on to Trading Standards about the dealership.  That is not just unprofessional - I’m pretty sure sit is fraud as they have deliberately misled you for financial purposes (ie not carrying out un-billed recall or warranty work).  It is also extremely dangerous in deceiving you into thinking that corrective action has been undertaken and that your car needs no further remedy or concern.  I’d send copies to all the local papers, just to really screw the dealership.  They should be going to prison for that, as should LR managers who decline the repair, if that is really what happened (I suspect the dealership is lying about that too).

I agree with this approach. As I suggested already its potentially a breach of contract (notwithstanding the fact they said it was repaired but wasn't), as they invited you to have to work done for your and other's safety without any terms/conditions and then refused to honour that contract.

[Jocklandjohn]

Has there been any resolution to this?