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Dealer trying to get out of paying


freelancs
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Hi Guys and bear with me..lol!

Monday my 04 1.8s Freelander brokedown on me, basically odd noise then complete loss of power. Called out RAC and they reported to me that the Air Conditioning Compressor had come away and pulled of the Fan Belt. The Fan Belt wasn't snapped just off.

Got towed back to dealer, who has messed me about all week not calling when he said he would etc. Wednesday he said it was in and a couple of guys were looking at it, Thursday said no news..rang me today and said basically Bad News...not covered by warranty!!!

they say the fan belt(not a part covered on warranty) went first, then snapped the cam belt which has damaged the head (shot valves/pistons etc. ) and I would have to pay full repair...I feel they are really avoiding the cost to themselves and I really do not know what todo or where I stand. It is there word to me against the RAC...what woudl you do. Planning on threatening Trading Standards.

This is the 3rd time in 9 weeks they have had the car back, they have had the car for 2.5 weeks of its 3 months warranty. Advise Please

It was bought on 16th Dec. with full service history and full 12 months MOT, Head had been replaced 200 mile before I purchased it.

Julie

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is the vehicle a LR Approved used purchase & under LR warranty ? if yes then tell the dealer [if they are a LR main dealer] you will be writing to LR customer care/warranty depts, hopefully the dealer won't want LR bosses asking loads of questions,

If the vehicle was purchased from a independent [non franchise dealer] then I think you should talk to whoever supplied the warranty.

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is the vehicle a LR Approved used purchase & under LR warranty ? if yes then tell the dealer [if they are a LR main dealer] you will be writing to LR customer care/warranty depts, hopefully the dealer won't want LR bosses asking loads of questions,

If the vehicle was purchased from a independent [non franchise dealer] then I think you should talk to whoever supplied the warranty.

was an independant dealer unfortunatley...half cost of vehivle on finance so will get onto finance and warranty company about it...I am so gutted as wanted an LR Freelander for ages!!

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You should go to Trading Standards immediately and also speak to a solicitor, do you have legal cover on your car or house insurance because if so this will cover it? I expect you will also have to get an independant report (i.e. from an inspector or another garage) but as your vehicle is undriveable this could be a problem unless they see the vehicle at your dealer or take the vehicle away (which will incure a cost). Is the warranty with the dealer or is it an insurance based one as if it is insurance based you can deal with the company yourself?

Whatever you do make sure you doccument every conversation, phone call etc and make sure that from now on all communitcastion is done in writing, if they see you are holding your ground and taking advice they will hopefully just go ahead and do the work.

Good luck.

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If the finance agreement is secured against the vehicle, then speak to the finance company as they own the vehicle (until you have made all the payments).

Tell them you are considering rejecting the vehicle. You shouldn't be suprised at how much clout a large finance company can have compared to a private individual. They should argue with the dealer for you as it is their asset.

Regards

Mark.

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If you've bought it from a dealer recently, I'm pretty sure their warranty is irrelevant as this would be covered under the sale of goods act. The fan belt has obviously not come off because of fair wear and tear in the few weeks you've had it so actually the vehicle could be said to be not suitable for which it was sold.... or something similar.

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spoke to all authorities I could and got costs down to £350 for full build....they wanted £1200!! so not too bad.

so when I get the car back it will have new head gasket,cam belt, fan belt, alt belt . starter motor, battery , immobiliser,iginition barrell. all done.

give me a clue for any other engine probs..lol!!...spoke to freelander owners and only immoblise and head a problem normally.

getting chassis checked and all fingers crossed will be green laning in my naughty pup soon as.

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  • 2 weeks later...

Well I have been told today my Freelander will be ready on Monday at 3pm for collection. 2 days before the warranty runs out..hmmm!!!

the dealer is confindent apart from normal wear and tear on tyres etc nothing can go wrong as the amount of work been done in the last few weeks.

I am really excited to see my bug a gain after 3 weeks apart...but what is a reasonable amount to pay for an extended 12 months warranty...peace of mind.

Had initial 3 months warranty but they have had it in that time for 4 weeks and 3 days.

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Well my bug came back I paid the £350.

Can you believe I got home and read the invoice from the garage that carried out the work and it reads:

Investigate - not run - air con bracket found to of broken causing drive belt to fall off and make contact with cambelt - causing cambelt tp fail - bending all valves. source cylinder head and re build.

so it was as I said and as RAC said!!!...would the air con bracket be just wear and tear though??. going to contact warranty company tomorrow and check. wondering if the dealer even has a warranty company!! total fix cost this time was £879.06 add on the new start motor/battery/etc they have had to do, it looks like they are getting out of making a loss on their sale.

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... the invoice from the garage ... reads: Investigate - not run -

I'm assuming you have copied this literally, and furthermore I'm assuming it means 'Investigate why the engine doesn't run'.

... air con bracket found to of broken ...Would the air con bracket be just wear and tear though??.
I would say No. So I would expect the warranty to cover the work. I also suggest you check, yourself or with someone else's guidance, that the bracket has been replaced rather than repaired with a weld.

I don't know what to advise about any extended warranty.

I judge the comment "the dealer is confident apart from normal wear and tear on tyres etc, nothing can go wrong as the amount of work been done in the last few weeks", is the dealer saying he doesn't want to issue another warranty on the vehicle. I don't know the fine detail, but there will be pay-backs / commission from the warranty company which may be jeopardised if there are too many claims.

If he is saying the vehicle is covered by a warranty, but not passing the business to the company and taking the risk himself, I suspect he is leaving himself open to serious charges of financial irregularity.

Good Luck.

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