I can see what you are saying but the information and tools bought on a compulsary basis are provided by the manufacturer to the dealership. When the rules change back it will be like returning the patent on a product or copyright on a book. You wouldn't have people taking money from you if you had spent millions of pounds on writing manuals and programs for diagnostic equipment. The fact that the manufacturer is putting more electronics into the vehicle and systems that are traditionally unservicable by your average mechanic is not to keep cards behind thier back it is because of ever increasing standards impressed upon them by people in the general public who demand such things. Take for example the new systems on Ford Smax & Galaxy. The information and technical repair manuals are out there for all to see. Three times in the last three weeks our local independant has recovered vehicles to us. Each time they had tried to jump start the vehicle. Each time frying the PCM, All because they don't look. Who has to fix it? either way the customer still has to pay. I guess i am lucky in the fact that our dealership labour rate is so cheap we can compete with our local independants. From the dealer side of things block exemption gave us a real headache. Tesco can sell you a brand spanking new defender but can they fix it?
Sorry to rant but dealerships are under so much pressure from both the customer and the manufacturer. We have to buy the tools, all of them, even if we use it only once in 5 years. We have to pay for the software updates or our warranty claims are invalid. We have to constantly train and update workshop qualifications at huge cost to keep up the so called dealer standards. And we have to stay in the market by keeping our labour prices down. If Fred is authorised by the manufacturer to do the work then they too must have the appropriately trained and equiped workshop, good luck to them in that case. I know my local independant Landrover place is spot on.