is that an agent or a main depot? we use the main depot here (the one in Caerphilly) and they give a superb service.
anyway, welcome to the forum Gary, not many suppliers are brave enough to show their faces on forums because of some of the issues that you have been told about.
but, at the end of the day, if people are only willing to vent their spleens on forums (and this is not aimed at anyone one here, but in the land of forums in general) then how are the suppliers supposed to rectify problems? let's hope that we can all benefit from the comments you will be given on here, and that it gives allmakes a better name and a higher quality of service/parts.