carlosbeldia Posted September 13, 2011 Share Posted September 13, 2011 Has somebody bought from them? I bought some things since August 19, but hasn't arrive to Colombia. It seems they were sent to Bolivia, but I'm really worried and desperate, my car is at the garage eating money for parking..... somebody know them? are they serious store? Quote Link to comment Share on other sites More sharing options...
wermy Posted September 13, 2011 Share Posted September 13, 2011 Yes they do exist and deliver, admitedly the parts never had to leave these shores Quote Link to comment Share on other sites More sharing options...
kiwi_110 Posted September 13, 2011 Share Posted September 13, 2011 I've bought several lots of items from them in the past 10 months, all shipped to New Zealand, no issues apart from that fact that a lot of their stuff comes in the dreaded Blue Box... Ray. Quote Link to comment Share on other sites More sharing options...
zoltan Posted September 13, 2011 Share Posted September 13, 2011 Have you asked them for a tracking number on your parcel? Quote Link to comment Share on other sites More sharing options...
tweetyduck Posted September 13, 2011 Share Posted September 13, 2011 I've always found them to be superb. You seem to be at the mercy of the courier not the supplier. I've spent hundereds with them and had no issues at all. (all to the UK though) If the parcel never arrives its surely up to the sender to claim. They should send you another part if its not delivered. I sencond the request for tracking numbers and proof of delivery otherwise demand another part. If you need someone to call them and explain the situation. Post here and i will glady try to contact them locally. Quote Link to comment Share on other sites More sharing options...
ejparrott Posted September 13, 2011 Share Posted September 13, 2011 Yup, I've had stuff from them, pretty quick delivery too, but again UK shores. Quote Link to comment Share on other sites More sharing options...
carlosbeldia Posted September 13, 2011 Author Share Posted September 13, 2011 Thanks a lot, now I´m reliefed. Parcel tracking number place the package in Bolivia...... Quote Link to comment Share on other sites More sharing options...
Deej Posted September 14, 2011 Share Posted September 14, 2011 I've also found them to be helpful and efficient in the past. Hope you manage to get your parts soon! Quote Link to comment Share on other sites More sharing options...
tacr2man Posted September 15, 2011 Share Posted September 15, 2011 sounds more like the courier has stuffed up , I had a whole unimog in a container sent to Hong Kong instead of Fremantle in Western australia , it arrived about two weeks late , but they had actually lost track of it at one point !!! Quote Link to comment Share on other sites More sharing options...
SPendrey Posted September 15, 2011 Share Posted September 15, 2011 sounds more like the courier has stuffed up , I had a whole unimog in a container sent to Hong Kong instead of Fremantle in Western australia , it arrived about two weeks late , but they had actually lost track of it at one point !!! Can you imagine it? Your package is with your neighbour at number... they'd be surprised! Quote Link to comment Share on other sites More sharing options...
carlosbeldia Posted September 25, 2011 Author Share Posted September 25, 2011 Hello again. I'm trying to contact Sam from Island, right now my car has been stripped for 1 and a half month and my parts haven't arrived, but he hasn't return my messages. Can anybody make a call to Royalmail and ask about my tracking number?. It was supposed to be resent from Bolivia and being arrived on September 19. As they have free numbers, I can't call them from Colombia. If anybody can help, I'll be really thankfull. Tracking number: RJ861017063GB Contact phone: 08457 740 740 Opening hours: 8 to 6 monday to friday, 8 to 1 saturday Quote Link to comment Share on other sites More sharing options...
western Posted September 25, 2011 Share Posted September 25, 2011 Hello again. I'm trying to contact Sam from Island, right now my car has been stripped for 1 and a half month and my parts haven't arrived, but he hasn't return my messages. Can anybody make a call to Royalmail and ask about my tracking number?. It was supposed to be resent from Bolivia and being arrived on September 19. As they have free numbers, I can't call them from Colombia. If anybody can help, I'll be really thankfull. Tracking number: RJ861017063GB Contact phone: 08457 740 740 Opening hours: 8 to 6 monday to friday, 8 to 1 saturday just checked your parcel tracker numver on UK Royal mail website it gives me this reply, you can read it for yourself on this page -- http://track.royalma...requestid=37607 Your item, posted on 19/08/11 with reference RJ861017063GB has been passed to the overseas postal service for delivery in BOLIVIA. Quote Link to comment Share on other sites More sharing options...
tweetyduck Posted September 25, 2011 Share Posted September 25, 2011 The number you are trying to call is a UK local call but the alternative number is +44 1752 387112. this should get you to the same place. You could also try +44 207 250 2888 (Head office i think) Both these numbers have systems like press 1 for something press 2 for something so it might take a few minutes to get through to someone. The +44 207 number option 2 seems to take you to a real person but not sure if it might be the correct department. Both are closed on weekends so try again monday and let us know. If you don't get anywhere please post again and i'm sure someone will help. Quote Link to comment Share on other sites More sharing options...
carlosbeldia Posted September 26, 2011 Author Share Posted September 26, 2011 Ralph, that's exactly the problem, the package is in Bolivia. Tweety, thanks a lot, tomorrow I'lll try and let you know... Quote Link to comment Share on other sites More sharing options...
tel Posted September 26, 2011 Share Posted September 26, 2011 sams the main guy at island and always rushed off his feet hes a very hard guy to pin down Quote Link to comment Share on other sites More sharing options...
western Posted September 26, 2011 Share Posted September 26, 2011 reckon you also need to contact Bolivia postal service & find out exactly where & why your package is there, instead of at your address. Quote Link to comment Share on other sites More sharing options...
PaulMc Posted September 28, 2011 Share Posted September 28, 2011 A good website for tracking international post/parcels from its sender's to its recipient's country is - Track Post/EMS shipments for 102 countries here - http://www.track-trace.com/post You input your tracking number and select 'Track with options' - this then shows the tracking information from the sending postal service. A tab on this page allows you to 'Select country' for the destination country, this then shows you the tracking information from the recipient country's postal service. I tried your tracking number and got these results - Royal Mail - same as Ralph posted above - Your item, posted on 19/08/11 with reference RJ861017063GB has been passed to the overseas postal service for delivery in BOLIVIA When I selected Bolivia, I got - Información del envió Nro. RJ861017063GBLlegada a la oficina de recepción: 12/09/2011 18:25 LPBSalida de la oficina de recepción: 20/09/2011 10:33 LPB And for Colombia, I got - Ubicación Fecha/Hora Local DescripciónCTP BOGOTA-UPAQ 2011-09-27 14:18:00 CORREO LIMPIO . Quote Link to comment Share on other sites More sharing options...
carlosbeldia Posted September 28, 2011 Author Share Posted September 28, 2011 Paul, you have just let me speechless, thanks a lot pal, tomorrow I'll call Colombian mail. Thanks everybody..... Quote Link to comment Share on other sites More sharing options...
carlosbeldia Posted October 2, 2011 Author Share Posted October 2, 2011 Thanks a lot everybody, today my package finally arrive, tomorrow everything will be ok again... Quote Link to comment Share on other sites More sharing options...
western Posted October 2, 2011 Share Posted October 2, 2011 glad you got your parcel at last. Quote Link to comment Share on other sites More sharing options...
tweetyduck Posted October 2, 2011 Share Posted October 2, 2011 good news. I'm glad it arrived safely Quote Link to comment Share on other sites More sharing options...
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