sgnas Posted July 10, 2008 Share Posted July 10, 2008 After this the 110 has eventually gone in for repair. Now, I got a new back door, a bit of a bonus, the aluminium turned to dust as they tried to sand back and fill. However, there are a few faults! Before I left the showroom I could see the first. The new BFG was fitted white side out, the other 4 are black side out. 2nd, the plastic lock surround was hanging off, I handed it back to the guy presenting the vehicle. The back door is difficult to lock/unlock 4 press studs on the eyebrow are missing 1 fitting has been put in as a cable tie The bit where the eyebrow bolts to the sill has not been straightened, so the eyebrow does not fit properly. The bolt is only finger tight and will fall out betore the weekend is over. I took the car as I was desperate for it and agreed to take it back for further work. At home I found theses further faults. The bit of steel that closes the interior light switch is missing, hence the lights and alarm do not work. Do you think it is a coincidence that the lights were both switched to "off". Both the reinforcing strips in the door have been riveted on in only 2 of 9 positions, rendering them useless. Grommet not refitted where heated screen wire passes through frame. Grommet missing on high level brake light wire. Rear carpet not refitted properly. Door frame rubbing and already down to bare metal (I don't think you can adjust door up and down). Fittings missing from door card. Inner tube on tyre not fitted properly and missing valve cap. Wheel/tyre combo miraculously needed exaclty the same balance as previous tyre! Overlong bolts used to refit side facing seats. Rear wiper loose, nut only finger tight. "Pimple" on new door where a hole has been drilled in the frame and the person drilling "followed through". So depending on how you count each fault between 17 and 45 faults. Some of the were very visible and should have been spotted on a PDI. I know it is a 10 year old Landrover but it is worth over £9000. I doubt they would hand back a £9000 Audi like this. I have pictures of everything but there are so many it would take all night to upload! I forgot to look at the passenger door they repaired. Quote Link to comment Share on other sites More sharing options...
Les Henson Posted July 10, 2008 Share Posted July 10, 2008 Repairs, do you think I'm being fussy? Yes. Les Quote Link to comment Share on other sites More sharing options...
Guest diesel_jim Posted July 10, 2008 Share Posted July 10, 2008 Take it back. kick up a fuss. speak to the manager speak to the insirance company who organised it. make waves, lots of noise. Quote Link to comment Share on other sites More sharing options...
Les Henson Posted July 10, 2008 Share Posted July 10, 2008 Ignore him ^^^^ - he's almost as fussy as you Les. Quote Link to comment Share on other sites More sharing options...
FridgeFreezer Posted July 10, 2008 Share Posted July 10, 2008 Since none of it was your fault, kick up - obviously don't take the p*ss too much but stuff that's clearly not on (wire not through grommet would be a safety thing for example) I'd either want rectified, or, having lost faith in the shaved monkeys they clearly have working on it - take it to your preferred LR specialist and have them rectify it and send them the bill. Quote Link to comment Share on other sites More sharing options...
Madcowz Posted July 10, 2008 Share Posted July 10, 2008 You pay your insurance premiums every month/year so demand 100%. When it comes to selling your vehicle a few years down the line, you don't want someone haggling money off because of faults which should have been rectified and were not your fault. I expect any insurance repair to be perfect. It's their job and if they can't do it right they should find another trade. Can't stand half hearted workmanship. Quote Link to comment Share on other sites More sharing options...
FridgeFreezer Posted July 10, 2008 Share Posted July 10, 2008 Case in point, a mate sent his Citroen back 5 times after they crashed it whilst servicing it - they couldn't make the paint match properly on the repairs so ended up fully respraying it, twice, before he accepted it back as OK. Quote Link to comment Share on other sites More sharing options...
scooby Posted July 10, 2008 Share Posted July 10, 2008 i tend to think that if your motor comes back in better con than before the claim i'm quids in and can live with the poor workmanship providing it's not dangerous or cannot be seen by others and will not de-value my motor . if i do take it back , i advise the manager i'll only bring it back once and if all is not put right on the snag list then i'll complain to my insurance company then the trading standard office . but first i always ask myself am i just being picky Quote Link to comment Share on other sites More sharing options...
GBMUD Posted July 11, 2008 Share Posted July 11, 2008 I do not think that you are being over fussy. Ultimately they should do the work to a decent standard - and you are right, they would not bring a nice car back in poor order - I made the same comment on my thread a couple of weeks ago after my 110 came back from the mender with a snagging list. I emailed the bodyshop (Barnes Coachworks of Frome) but got no reply so I wrote to them, again, no reply. Today I will be taking it up with the insurers. Gladly, I paid for the excess and the extra work I asked for by credit card so I should be able to apply direct financial pressure to the body shop. Chris Quote Link to comment Share on other sites More sharing options...
sgnas Posted July 11, 2008 Author Share Posted July 11, 2008 Now with piccies. The vehicle isn't "substantially better" than it was prior to damage. The rear door was sturdy with very little corrosion of the frame. The tyre that needed replacing only had ~2000 miles use on it. Door rubbing, remember I only got this back last night. Missing rivets Dodgy eybrow connection and how it should be (on the dented from offroading side!) Quote Link to comment Share on other sites More sharing options...
Les Henson Posted July 11, 2008 Share Posted July 11, 2008 Thats pretty bad work in my opinion. The missing rivets are going to weaken the spare wheel mounting. Either your door hasn't been centred correctly, or the body work still isn't straight. Les. Quote Link to comment Share on other sites More sharing options...
missingsid Posted July 11, 2008 Share Posted July 11, 2008 Make them do the work. After all they have ripped of the Insurance for a huge amount of money and still not performed an average job. Companies still think that accidents are an excuss to print money. Am I cynical do you think? Marc. Quote Link to comment Share on other sites More sharing options...
PaulMc Posted July 11, 2008 Share Posted July 11, 2008 I'm guessing that the retards responsible for this catalogue of shoddy repairs aren't Land Rover Main Dealers or Independent Specialists? This looks like the handiwork of the knuckle-dragging half-wits found at the typical crash repair "specialists" favoured by insurance companies. Go back with your snagging list and demand that they all be rectified to your satisfaction, give them one chance only. Paul. Quote Link to comment Share on other sites More sharing options...
TJN Posted July 11, 2008 Share Posted July 11, 2008 I would arrange an appointment with the manager and take your snag list and photos of the failures that you have found. Stay calm and be accurate and not accuse them of Sh*te work just that it is not upto your expected standard of work that you understood the garage to perform. Also if you fail to get any joy send all the details to your insurance company with photos and they will get in touch with the garage as they are paying them and it directly reflects on to the service they are providing. State your case then stay silent and see what the manager comes back with. Silence in a situation like this is very very powerful. I always keep the phrase "Is this your best effort at customer service?" in my back pocket too! Good luck. Tj Quote Link to comment Share on other sites More sharing options...
muddy_muppet Posted July 11, 2008 Share Posted July 11, 2008 Make sure you notify the insurance company too. Covers you, in the event of a further dispute. Had a similar problem with shoddy repairs from the ins. co. supposed "specialised repairer" Refused to accept vehicle until repairs were of satisfactory quality. Then drove off in their loan car! Spoke to ins. co. who were most apologetic, and promised me they'd address the situation. They rang back 10mins later, stating, they'd spoken to repairer, if I wasn't satisfied after this attempt they would send in an engineer, who would have authorisation to move the vehicle to another repairer, and provide like for like vehicle replacement. 24 hours later, repairs were rectified, including respraying the complete rear quarter panel. Spot on 2nd time! Only wish it'd been like that first! Quote Link to comment Share on other sites More sharing options...
SteveRK Posted July 11, 2008 Share Posted July 11, 2008 Blatantly shoddy workmanship - insulting to any owner. This is not about a subjective opinion on the quality of the repair - its downright sub-standard so 'quality' just isn't up for discussion. If all the rivets were fitted - but misaligned or loose then we can talk about quality. If the bolt was done up tight but had a rounded head we could also talk about quality. If the grommets were fitted but the holes were too large for the cable........... And so on. If this garage is a run of the mill car repair agent then might be best pursuing with the insurance company? With Land Rover in the process of being sold i suspect they have other priorities on their mind and wouldnt get involved in advising as to what sort of quality is expected Quote Link to comment Share on other sites More sharing options...
sgnas Posted October 6, 2008 Author Share Posted October 6, 2008 Well, it's still ongoing It went back for rectification, after being examined by and independent assesor who found more faults. With some bold lies they let me down on the return date and then it was still unfinished when they did return it. So it went back for a second time. This time to get new hinges as the old "worn" ones were supposedly causing the door to hang low. So after 2nd rectification the current faults stand at The door still hangs low A piece of trim is missing and they cannot get a replacement. A piece of trim is not refitted as it fouls the door closing. The bottom and middle hinge are fitted upside down (long half on panel not door) so the door will not latch open. And I do not know how the door is opeerating as it MUST now twist! So, more faults than it went in with. Absolute bunch of £$%^&*s. Hopefully I will be able to name and shame soon Quote Link to comment Share on other sites More sharing options...
reggie Posted October 6, 2008 Share Posted October 6, 2008 Well, it's still ongoing It went back for rectification, after being examined by and independent assesor who found more faults. With some bold lies they let me down on the return date and then it was still unfinished when they did return it. So it went back for a second time. This time to get new hinges as the old "worn" ones were supposedly causing the door to hang low. So after 2nd rectification the current faults stand at The door still hangs low A piece of trim is missing and they cannot get a replacement. A piece of trim is not refitted as it fouls the door closing. The bottom and middle hinge are fitted upside down (long half on panel not door) so the door will not latch open. And I do not know how the door is opeerating as it MUST now twist! So, more faults than it went in with. Absolute bunch of £$%^&*s. Hopefully I will be able to name and shame soon I don't think your being fussy one bit, Its not even my vehicle & I'm peed! I've had this on so many occasions that it just seems to me that hardly any garages or anyone for that matter can do the job right. I don't like taking any of our vehicles anywhere if I can help it because of past experiences, sometimes the simplest of jobs can't even get done properly. These people call themselves professionals.........................professional cowboys more like............. Quote Link to comment Share on other sites More sharing options...
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