Mark Posted May 13, 2010 Share Posted May 13, 2010 I order what is advertised as an OE kit: Valeo Clutch Kit To me that reads like it is a valeo kit, and that all parts included are of an OE quality... Not so. The friction plate and cover are shrinkwrapped together as they came from the valeo factory. Squashed into the corner of the box is a Britpart release bearing!!! Having spent out on a OE clutch plate, why F*** would I use a **itpart Release bearing???? I have given paddocks the opportunity to rectify the issue, but their response is 'we don't sell any others, so what do you expect me to do about it' Now I have to find a decent release bearing before tomorrow. Not happy? I am fuming. :angry: If you have to use paddocks, get a clear and full description of everything you order, because they are not interested in supplying decent parts, they are only interested in taking your money. Quote Link to comment Share on other sites More sharing options...
Adam001 Posted May 13, 2010 Share Posted May 13, 2010 I agree completely, they are a terrible company, truely dreadful...unfortunately they are very very cheap! I too just got a release bearing from them...also britpart, i only wanted the collar so thinking of using my old bearing and discarding the new one! definately shouldn't need to do that just because britpart have no idea how to make stuff! Quote Link to comment Share on other sites More sharing options...
Mark Posted May 13, 2010 Author Share Posted May 13, 2010 Actually, they are not that cheap... I have used Bearmach for all the other bits I needed, and got excellent service from them, but they couldn't do me a clutch kit in time... Paddocks were at least £10 dearer, and they fooked it up! Quote Link to comment Share on other sites More sharing options...
rtbarton Posted May 13, 2010 Share Posted May 13, 2010 Such a shame, I last used Paddocks about 15 years ago and they were great. Companies get complacent about their position in the marketplace and before they know it the market has moved. Quote Link to comment Share on other sites More sharing options...
Maverik Posted May 13, 2010 Share Posted May 13, 2010 I have had similar experiences with Paddocks, make sure you definatly know whom the parts are manufactured by before you order them. As regards a replacment part, I've just got an Ali housing and bearing from the chap at rakway, really helpfull too. I'd give him a ring, I'm sure he'd get something to you asap. +44 01538 750500 http://www.rakeway.com/ Quote Link to comment Share on other sites More sharing options...
Adam001 Posted May 13, 2010 Share Posted May 13, 2010 yeah I do also use Bearmach for alot of parts aswell, to be honest recently every order through paddocks they get at least 1 item wrong. They just employ monkeys! Quote Link to comment Share on other sites More sharing options...
Top90 Posted May 13, 2010 Share Posted May 13, 2010 Makes me wonder (again) why anyone uses them. I sure don't. Quote Link to comment Share on other sites More sharing options...
adam300Tdi90 Posted May 13, 2010 Share Posted May 13, 2010 I use them because bearmach won't sell to me!! Am I the only one? Should I say 'yes' to the question 'are you trade?' Quote Link to comment Share on other sites More sharing options...
jbs Posted May 13, 2010 Share Posted May 13, 2010 Adam-perhaps that would be a good idea Quote Link to comment Share on other sites More sharing options...
adam300Tdi90 Posted May 13, 2010 Share Posted May 13, 2010 hahaha Quote Link to comment Share on other sites More sharing options...
reb78 Posted May 13, 2010 Share Posted May 13, 2010 I have never bought from paddocks, and from what i hear i never will. I do think it is a shame that bearmach dont sell straight to the public. My local independant only seems to sell britpart, so i rarely go there for parts as getting anything non britpart always seems to result in some kind of argument! (we wouldnt sell britpart ourselves if we didnt think it was any good.................) Quote Link to comment Share on other sites More sharing options...
Mark Posted May 13, 2010 Author Share Posted May 13, 2010 Are you going to Bearmach head office, or one of their other offices? I use the one in Kent, and never have any issues. Quote Link to comment Share on other sites More sharing options...
Mark Posted May 13, 2010 Author Share Posted May 13, 2010 Rakeway would be my first choice, but given the time constraints, my local LR main dealer has one with my name on it for collection at lunchtime. I just wish Paddocks were clear about what they were supplying! Had it said the release bearing was not genuine, I would have been able to sort it out yesterday, in plenty of time! Quote Link to comment Share on other sites More sharing options...
Adam001 Posted May 13, 2010 Share Posted May 13, 2010 Pretty sure it's because the price/fast turnaround for the moment is still worth the stress Quote Link to comment Share on other sites More sharing options...
MrKev Posted May 13, 2010 Share Posted May 13, 2010 When they say 'they don't sell any others', they list under related items, a Britpart TD5 clutch kit... Quote Link to comment Share on other sites More sharing options...
Mark Posted May 13, 2010 Author Share Posted May 13, 2010 'others' as in release bearings.... Quote Link to comment Share on other sites More sharing options...
Aragorn Posted May 13, 2010 Share Posted May 13, 2010 I've been using britcar for all my bits recently. Duncan seems like a spot on bloke, and even though i've had a few problems they've been sorted out quickly. First problem was i ordered a pair of genuine TD5 style upper swivel pins, which turned out to be on back order at landrover, after chatting on the phone i decided to go for the pattern ones, but when they arrived (britpart) i was unhappy with the quality, the bearings werent even stamped with a manufacturers name, so i sent them back and ordered a pair of Timkin upper bearings and britpart upper pins. Unfortunately the britpart pins didnt actually fit the hole in the timken bearings, so those pins went back too and he sorted me out with a pair of bearmach ones which went together perfectly. I'm sure had i categorically stated i didnt want britpart stuff at the beginning, i wouldnt have had a problem, and they also have a much bigger range of parts than paddocks, and its all on their website, with nice clear options to select pattern, OEM or genuine parts. Quote Link to comment Share on other sites More sharing options...
reb78 Posted May 13, 2010 Share Posted May 13, 2010 Lrseries are pretty good for pointing out oem and others... Quote Link to comment Share on other sites More sharing options...
Aragorn Posted May 13, 2010 Share Posted May 13, 2010 Ye, but LRSeries customer service is absolutely appauling. Quote Link to comment Share on other sites More sharing options...
tuko Posted May 13, 2010 Share Posted May 13, 2010 I order what is advertised as an OE kit: Valeo Clutch Kit To me that reads like it is a valeo kit, and that all parts included are of an OE quality... Not so. I have given paddocks the opportunity to rectify the issue, but their response is 'we don't sell any others, so what do you expect me to do about it' Not happy? I am fuming. :angry: If you have to use paddocks, get a clear and full description of everything you order, because they are not interested in supplying decent parts, they are only interested in taking your money. Mark, this is a clear case of false advertisement. They should be reported to a Better Business Bureau or Fair Trade Office. The least that they can do is change their advertisements to read correctly the products that they are selling. Any wonder I stopped buying from them over 10 years ago. Horrible service! Good Luck with them and Sh!tparts. Todd. Quote Link to comment Share on other sites More sharing options...
Hybrid_From_Hell Posted May 13, 2010 Share Posted May 13, 2010 I stopped dealing with Paddocks after they had their trained Monkey leave and replace it with a couple of complete retards, who say one thing, and most likley do another IMHO, Paddocks is to 'Good Service' what 'Roy Chubby Brown' is to Marriage Guidance Councelling Nige Quote Link to comment Share on other sites More sharing options...
Retroanaconda Posted May 13, 2010 Share Posted May 13, 2010 The only things I buy from Paddocks are brake friction parts. They seem to do decent (Mintex) branded stuff quite cheaply for some reason. Despatch/delivery has always been quick too. Would agree they are far too prone to Britpart substitution though If you need a second pair of hands in the evening today or tomorrow for anything Mark then let me know Quote Link to comment Share on other sites More sharing options...
Bowie69 Posted May 13, 2010 Share Posted May 13, 2010 Mark, if you'd fitted an auto by now you wouldn't have to keep changing clutches = problem solved Quote Link to comment Share on other sites More sharing options...
Mark Posted May 13, 2010 Author Share Posted May 13, 2010 James, Might take you up on that.... Bowie, No, that's true, but I would have gone through several gearboxes by now if my past record with autos is anything to go by! Quote Link to comment Share on other sites More sharing options...
simonr Posted May 13, 2010 Share Posted May 13, 2010 I may have said this before but.... "If it turns, seals or is safety critical - buy genuine" And I mean Genuine from a main dealer, not 'it's genuine OE quality guv' from a parts supplier. OK, they are expensive up front - but quite good value based on the time they last. I bought a seatbelt made by one of the big suppliers of carp parts at Billing for an MOT the next day. About six months later I noticed that although the spring was fine - the locking mechanism, didn't any more! Glad I noticed before it was needed! I should have listened to my own advice! Si Quote Link to comment Share on other sites More sharing options...
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